Refund policy

1. Digital Product Refunds

Due to the nature of digital products, we do not offer refunds or exchanges after a purchase is made. Once a digital product is downloaded, it is considered used and is therefore non-refundable. This policy helps us prevent unauthorized access to our digital content.

2. Exemptions and Special Cases

• If you are experiencing technical issues with our products (such as download errors or compatibility issues), please reach out to me (contact@timbenz.ch). I will do my best to troubleshoot the problem and ensure you receive your purchase as intended.
• In the rare event of duplicate purchases for the same digital product, please contact me within 14 days of purchase with your order information, and I will process a refund for the duplicate charge.

3. Unauthorized Purchases

If you believe your purchase was made in error or without authorization, please contact me immediately. I will work with you to investigate the issue and determine the best resolution.

4. Contact Us

For any questions or concerns regarding this policy or to request assistance, please reach out to me.

Last Updated: 04. Nov. 2024

Thank you for understanding my policy, andI appreciate your support of my digital products!